Frequently Asked Questions
Everything you need to know about our luxury fragrances.
Are your Creed fragrances 100% authentic?
Yes, we guarantee that all Creed fragrances sold on our platform are 100% authentic and sourced directly from authorized distributors or the brand's production house in France.
How should I store my perfume to ensure its longevity?
To preserve the integrity of the essential oils, store your fragrance in a cool, dark place away from direct sunlight and humidity. Avoid keeping bottles in the bathroom for the best results.
What is your return policy for opened fragrances?
Due to health and hygiene standards, we can only accept returns on unopened and sealed products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Please note that shipping times and customs fees vary depending on the destination country.
Why does the scent of my fragrance vary slightly between bottles?
Creed is known for using a high concentration of natural ingredients. Because harvests of ingredients like bergamot or jasmine vary by year, subtle variations in 'millesime' batches are a hallmark of our artisanal process.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.